Biman launches ‘Smart call center’

Biman Bangladesh Airlines formally opened its "Smart call center" on Sunday at the Biman head office, Balaka.

The aim of the service is to offer smart and modern service to the country's air travelers, said Managing Director and CEO of the national flag carrier Shafiul Azim while inaugurating the smart call center by calling its short code number ‘13636’.

Among others, Biman Director (Marketing and Sales) Mohammad Salahuddin was present on the occasion.

The CEO of Biman stated that the company started the call center with its own management system. But in order to maintain timely operations, the airline will soon hire university students as part-time employees.

Additionally, he disclosed that in order to improve the services even more, the call center will relocate to a different structure and that cutting-edge features will be added to the offering.

By phoning '13636,' travelers can check for any information about Biman Bangladesh Airlines.

/MHK/